When a simple question is worth a lot

Beverly Mau here: just received an email from someone in my network, and, it just reminds me that no matter how much technology invades our lives, there are real people at the other end of each search, at the receiving end of that email, and at the other end of the “wire” when we launch a new webpage.

How old-fashioned but really, really important is it to say thank you? Very. How important is it to just send a quick email to ask for clarification before jumping into a decision? How simple is a quick phone call?

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